Shipping

Shipping times and costs

Blackie Edizioni only ships within Italy: we do our best to process and ship orders as quickly as possible, although processing times may be slightly longer during the holidays. If an order is placed during the weekend or on a holiday, it will be dispatched within three business days at the latest.

Once an order has been processed by our team, shipping times range from 2 to 4 business days, while costs depend on the total value of the order:

 

ORDER VALUE (€)	SHIPPING COSTS (€)	SHIPPING TIMES
From €35	Free Shipping	2-4 days
Under €35	Standard €4.90	2-4 days

* Any additional charges will be borne by the buyer.

Returns 

Return policy

If for any reason you are not satisfied with your purchase, you can return it or part of the order. To meet the withdrawal deadline, simply submit your notice of exercise of the right of withdrawal before the 14th day from the delivery date using the online procedure in the Personal Area of our website and wait for confirmation from our team.

The right of withdrawal applies exclusively to natural persons (consumers); therefore, all purchases made with a VAT number are excluded.

The return shipping costs will be borne by Blackie Edizioni in the case of a defective or incorrect product, while for all other returns, shipping costs and any additional charges will be borne by the buyer. Purchases must be returned by post or courier in the original packaging, must never have been used or damaged, and must be in a condition suitable for resale. No exchanges or refunds will be issued for incomplete, damaged, or dirty returned products.

Returns that do not meet our policy will not be accepted or refunded. Returns are only accepted for purchases made directly on blackie-edizioni.it. For further questions or special requests, please do not hesitate to contact our customer service team by sending an email to info@blackie-edizioni.it.  

The returned item must be sent to the following address:

BLACKIE EDIZIONI S.R.L.
Via Cuccagna, 2 20135 
Milan (MI), Italy.

The customer is responsible for the items until they arrive at our warehouse.

Read the full regulations in Terms and Conditions.

 

How to make a return

If the product is damaged or incorrect

Starting a return is very simple: just log in to your Personal Area, go to the Orders section, select the order you wish to return, and click the button to request a return, indicating the reason and the items to be returned in the appropriate section. Our Customer Service team will soon contact you to authorize the return (photographs required in advance) and/or book a free collection. 

If the customer ships the item to be returned at their own expense without contacting our Customer Service, we will not be able to refund the costs incurred or guarantee a refund of the order.

For all other types of returns
Starting a return is very simple: just log in to your Personal Area, go to the Orders section, select the order you wish to return, and click the button to request a return, indicating the reason and the items to be returned in the appropriate section. Our Customer Service team will soon contact you to authorize the return and assist you with the best return method. Shipping and any other charges will be borne by the buyer. 

Once the return has been authorized by our team, you can proceed with shipping the goods using the courier of your choice. The return must be sent to Blackie Edizioni S.r.l., located at Via Cuccagna, 2 20135, Milan (MI), Italy.

Refunds

When will I receive my refund?

The Blackie Edizioni team will check the quality of the returned product and will only issue a refund if it meets the conditions of the return policy. Returns are only accepted for purchases made directly on www.blackie-edizioni.it. You will receive your refund using the same payment method used for the original purchase as soon as possible. 

Please note that refund times may vary depending on the payment method.

The refund will be free of charge and will only include the amount of the products being returned.